常見問題
可摺疊的內容
什麼是鮮悅農市集？
鮮悅農場是一項線上服務，致力於與值得信賴的當地農場和供應商合作，為您帶來最新鮮的水果、蔬菜、禽肉、海鮮和乳製品。透過本地採購，我們確保您收到新鮮採摘的農產品，以最短時間配送給您，避免經過中間商的長時間存儲，讓你享受最優質，最新鮮可口的食材。
你們的服務與其他送貨服務有何不同？
雖然大多數配送服務將超市的食品送到您家門口，但我們直接與本地農場和供應商合作，為您提供在最佳成熟期採摘的水果和蔬菜，無需經過倉庫或超市的延誤，讓您盡享農產品的自然香味與新鮮感。這就像在農貿市場購物一樣，但具有在線訂購和送貨上門的便利性。
你們提供哪些農產品?
我們提供各種當季水果、蔬菜、香草，以及農場新鮮產品，如禽肉、雞蛋和蜂蜜，還有新鮮的海鮮。我們供應的產品會根據季節變化而調整。
你們的農產品與超市的有什麼不同？
與通常在尚未完全成熟時採摘、並在出售前儲存數天的超市農產品不同，我們的農產品在最佳成熟度時採摘，並在收穫後不久就送到您手中——有時甚至是同一天。透過我們的服務，您可以享受更新鮮、更美味、營養更豐富的農產品。
你們的配送範圍內包括哪些城市？
在此頁面上尋找我們配送的城市。
Ordering and Delivery
How can I place an order?
You can place an order directly through our website. Simply browse our available products, add them to your cart, and proceed to checkout. You can choose either farm pickup or home delivery as your preferred option.
Do you offer home delivery?
Yes! We offer home delivery to select areas. During checkout, you can enter your zip code to see if we deliver to your location. Delivery schedules and fees may vary based on your area.
What are your delivery areas and days?
We deliver to specific zip codes on designated days of the week. You can view our delivery schedule on our Delivery Information page.
Can I customize my order or choose specific items?
Yes! We offer customizable orders, allowing you to select the exact items and quantities you want. We also offer pre-made farm boxes with a curated selection of seasonal produce.
How do I know what’s in season?
我們只提供當季農產品，確保您購買的所有產品都是新鮮的，直接來自農場。
Payment and Policies
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods like PayPal. Payments can be made directly through our website during checkout.
Do you offer refunds or exchanges?
If you do not receive your order, or your order is missing items, please contact us within 24 hours of the expected delivery time of your order. We’ll do our best to address your concerns, whether through a replacement or refund.
How do I contact customer support?
You can reach out to our support team through our Contact Us page or email us at support@freshjoyfarms.com. We’re here to help with any questions or issues.